guide

Delivery

Your item would be dispatched in 1-3 business days and delivered by Royal Mail Tracked service for local and overseas shipping (some regions include signed option).

Estimated arrival times are 2 business days for the UK, 3-5 business days for Europe and 6-7 business days for the rest of the world.

The shipping cost is calculated at the cart and checkout page, any international custom or import fees would be covered by the customer.

Return & Refund

Each case would be reviewed individually, and all requests should be raised within 14 days from order dispatched day.

  • If the item arrived with defect (before being worn), it could be sent back to us and get mended or simply get a refund.
  • If the item doesn’t fit, it could be returned and refunded after discussing with us.
  • Due to the nature of no-waste pattern cutting and manufacturing, it would be unable to alter at this moment.
  • Please let us know your case to see if there is anything we can do instead of returning.
  • Every garment has its detailed measurements included on its product page, so please be aware.
  • If the item fails to meet your expectations, please tell us the reasons and see if we could come up with a solution.
  • please note that the return postage charge would be covered by customer.
  • If you wish to cancel your order, please email [email protected] within an hour of your order confirmation.

(We truly hope these situations will not happen to you, but if it does, please do not hesitate to contact via email [email protected] or message Instagram @nabasics, and see if what we can do.)

Packaging

Fully compostable, starch-based eco packing bags are used for minimizing waste throughout the shopping experience.

Only what’s necessary would be used.

Sizing

Detailed measurements of each specific garments are shown in respective product page and please allow 1-3cm differences due to manual measurement.

Please check the measurements before purchasing to avoid disappointment, no-waste garments’ cutting might be different from conventional garments.

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